Digital Transformation, Cloud Migration, and AI's Role in BPO Growth

In this episode, Miriam explores the latest BPO market trends and technological advancements, focusing on digital transformation challenges and the critical role of data security. She discusses the implications of H1-B Visa policies and offers insights into nearshoring strategies. The episode highlights incentives promoting BPO growth in Iloilo City and examines the benefits of migrating to cloud contact centers. Miriam also delves into AI's impact on enhancing customer experience in the APAC region. The episode concludes with closing remarks and a reminder for listeners to subscribe for more industry insights.