Digital Transformation, Cloud Migration, and AI's Role in BPO Growth
In this episode, Miriam explores the latest BPO market trends and technological advancements, focusing on digital transformation challenges and the critical role of data security. She discusses the implications of H1-B Visa policies and offers insights into nearshoring strategies. The episode highlights incentives promoting BPO growth in Iloilo City and examines the benefits of migrating to cloud contact centers. Miriam also delves into AI's impact on enhancing customer experience in the APAC region. The episode concludes with closing remarks and a reminder for listeners to subscribe for more industry insights.
Key Points
- The business process outsourcing market is expanding rapidly, driven by technological advancements such as cloud computing, robotics, and artificial intelligence, which are reshaping traditional BPO models.
- The tightening of H1-B Visa restrictions in the United States is creating opportunities for Latin America to emerge as a viable talent acquisition alternative, influencing the nearshore market dynamics.
- The "BPO Real Property Tax Incentive Ordinance" in Iloilo City offers substantial tax exemptions to developers of BPO facilities, promoting economic growth and attracting investments to the region.
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Transcript
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