AI Transformations in BPO: Productivity, Insurance Growth, and Tech Innovations

In this episode, Miriam delves into AI's transformative impact on BPO productivity and customer interactions, focusing on self-service enhancements and agent support. She discusses AI-driven access to customer data, real-time support, and integration in call center operations. Gain insights into selecting BPO partners, transforming outsourcing relationships, and insurance BPO growth. Explore regional growth, cost optimization, and healthcare BPO trends. A case study on Input For You's success with intelligent automation is featured, alongside advanced technology insights. Sponsored by Liberty on intelligent document processing.