Global BPO Insights: Philippines Growth, AI Trends, and Emerging Markets
In this episode, Miriam examines the role of the Philippines' BPO sector in driving economic growth, highlighting the importance of infrastructure and human-capital investments. She delves into the healthcare BPO market, discussing its growth and the challenges it faces. Miriam also explores Africa's emerging BPO market, identifying opportunities and potential barriers. The episode features a sponsorship segment on Centrical's AI-driven tools for BPO optimization. Additionally, Miriam presents a UK Home Office case study in partnership with Genesys, showcasing real-world applications. The episode discusses trends in AI-enhanced contact centers and their impact, concluding with closing remarks and a subscription prompt.
Key Points
- The Philippines' economic growth is significantly driven by its robust Business Process Outsourcing sector, which acts as a buffer against global trade uncertainties.
- The healthcare Business Process Outsourcing market is set to grow substantially, driven by technological advancements and a shift towards patient-centric care.
- Africa is emerging as a new frontier for Business Process Outsourcing, with its young, educated workforce and increasing investments in digital infrastructure.
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Transcript
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