Insurance Trends, Healthcare BPO Growth, and Jamaica's Workforce Challenges
In this episode, Miriam delves into the growing reliance of insurance companies on BPO services, highlighting the factors driving this trend. She examines the expansion of the global healthcare business process outsourcing market and discusses Appian's approach to process discipline as a means of enterprise rescue. The conversation covers the role of unified platforms and structured automation in enhancing enterprise efficiency. Miriam also explores the challenges and workforce development initiatives within Jamaica's BPO sector. The episode wraps up with a conclusion and a call for listeners to subscribe for more industry insights.
Key Points
- Insurance companies are increasingly turning to business process outsourcing to streamline operations, reduce costs, and enhance customer service.
- Healthcare providers are leveraging business process outsourcing to cut operational expenses and improve efficiency through advanced technologies like artificial intelligence and robotic process automation.
- Jamaica's business process outsourcing sector must urgently invest in workforce development to stay competitive amidst the rise of generative artificial intelligence technologies.
Chapters
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Transcript
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