BPO Market Dynamics, Tech Trends, and Geographic Growth Insights
In this episode, Miriam provides an introduction and overview of the BPO market's growth, discussing the key dynamics and shifts in BPO services that are shaping the industry. She examines geographic growth trends and the significant role technology plays in the evolution of BPO. The episode features segments from sponsors, including iplicit's new Client Manager and babelforce's voice capabilities for Zendesk AI, highlighting their contributions to the sector. Miriam concludes with insights into the implications for BPO professionals, offering closing remarks and encouraging listeners to stay informed on industry developments.
Key Points
- The global Business Process Outsourcing market is projected to grow from 367.64 billion USD in 2024 to 861.45 billion USD by 2033, driven by digital transformation and automation technologies.
- The adoption of cloud-based BPO services is reducing infrastructure costs and enhancing business agility, making it easier for companies to integrate various services into a unified system.
- Babelforce's new voice capabilities for Zendesk’s AI agents mark a significant step forward in customer service technology, enabling generative AI-powered support over the phone and improving overall customer experience.
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Transcript
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