BPO Innovations: AI, Cloud Transformation, and Global Market Trends
In this episode, Miriam examines HCLTech's impact on the BFSI sector, focusing on innovations and cloud transformation. She discusses AI implementation challenges in BPO, exploring trends, ethics, and strategic integration. The episode covers the BPO services market's growth due to digital transformation and globalization. It also looks at UK contact center regulatory changes and the effects of wage and national insurance adjustments. Miriam highlights technology investments and tax incentives boosting BPO growth in Iloilo City, Philippines. Don't miss out—subscribe for more insights!
Key Points
- HCLTech is revolutionizing the banking, financial services, and insurance sector by integrating service-led platform outsourcing with artificial intelligence, shifting from a labor-centric to a technology-driven model.
- The transition from pilot projects to full-scale artificial intelligence implementation remains challenging for many organizations, primarily due to regulatory and ethical standards.
- The business process outsourcing market is projected to grow significantly, driven by increasing demand for cost efficiency, process optimization, and technology integration, with a notable shift towards nearshore and onshore outsourcing models.
Chapters
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| 3:26 | |
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| 6:12 | |
| 7:51 | |
| 9:55 | |
| 10:29 | |
| 11:27 | |
| 13:00 | |
| 13:29 |
Transcript
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